Website Terms and Conditions of Use Relating to The Little Italian Baker
These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the The Little Italian Baker (“Provider”) website located at the domain name thelittleitalianbaker.com (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
E-Commerce & Privacy
The Website thelittleitalianbaker.com sells baked goods and related items online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.
The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.
Payment for Orders are only through PayPal or Venmo.
Refund and Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to firstname.lastname@example.org.
Pick-Up of Goods Policy
Address and time of pick-up will be given once the invoice is sent out to the customer. The customer will be given a 15 minute pick-up time window. If the customer shows up after the pick-up time given, there is a $25 late penalty charge.
Updating of these Terms and Conditions
Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Copyright and Intellectual Property Rights
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by United States copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
Privacy: casual surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.
Choice of Law
This Website is controlled, operated and administered by Provider from its offices within the United States. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of United States export laws and regulations. If the User accesses this Website from locations of the United States, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.
Cakes and Custom Cookie Sets:
Custom cookies start at $60 per dozen. The price is subject to increase depending on design, colors and metallics. Minimum order for custom cookies is one dozen, which includes a maximum of four different designs.
All cakes are custom orders. Pricing is dependent upon size, flavor, filling and frosting. Price is subject to increase based on design, colors and if custom topper is included.
Cake and custom cookie orders must be placed AT LEAST one-month in-advance, as The Little Italian Baker’s calendar does book up quickly. Full payment is due within 14 days of invoice receipt in order to reserve a spot on my calendar. Failure to pay invoice within 14 days will result in removal from The Little Italian Baker's calendar.
Payment must be made within 48 hours of receiving your invoice. Orders aren’t finalized until invoices have been paid. For orders of $200 and up, a non-refundable deposit of 50% of the total order price must be paid on receipt of the invoice. Remaining balance on your invoice is due prior to order pick up.
Once a date and time has been agreed upon for pick-up of your order, please maintain open communication in the event that further arrangements need to be made. If your order is not claimed 24 hours past the agreed-upon pickup time, no refund will be provided.
For holidays and other special occasions, The Little Italian Baker (TLIB) may offer set designs. These cookies will be set prices and designs cannot be altered or changed. Prices will be listed under “The Shop”.
Local Pick-up and Delivery:
Local orders are pick-up only. Orders will be picked up at the date and time that are agreed upon. If pick-up date/time needs to be altered, please make sure to contact TLIB in a timely manner to make accommodations.
If pick-up is not an option, delivery can be arranged at an agreed-upon date and time for an additional travel fee.
The Little Italian Baker takes great care in packaging and shipping its products. However, due to the delicate nature of our product, there is a chance of damage during shipping. Claims must be made within 5 days of receipt. TLIB employs USPS and UPS and any claims regarding damage during shipping must be made with the carrier. No refunds are given for incomplete or wrong addresses. Shipments to apartments, condos, dormitories, hotels or hospitals are usually directed to a receiving department which may result in delays. In rare instances, shipments may be delayed due to inclement weather or natural disasters. No refunds will be given due to this delay.
Rush Shipping: All of TLIB products are shipped via USPS Priority mail (1-3 day) or UPS Ground. USPS Priority Mail Express or UPS overnight is also available for an extra charge.
Cancellations must be made 3 weeks prior to the due date. A refund will be made, minus the cost of supplies already purchased for order.
If, for any reason, I am unable to complete your order (family emergency, power outage, etc.) a full refund will be issued. If you are unhappy with your order, notify us within 24 hours of receipt of your order and we will make every effort to rectify the issue. Any credit offered will only be applied to future orders.
Changing an Order
We understand that plans change, and we will gladly assist you in making changes to your order, date or time whenever possible. Since all items are custom-made, The Little Italian Baker reserves the right to charge a cancellation/change fee if insufficient time is given due to costs incurred in the purchase, priority and preparation of the order. It is entirely up to LIB discretion, to change or otherwise offer any other options to the customer. All orders must be canceled 14 days prior to the pickup/delivery date. Payments, (minus supply costs), will be returned upon cancelation.
All ingredients are listed on our packaging along with production date. Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat.